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Touri - Your journey, perfected

Refund Policy

The Refund Policy for Touri.

Last updated: July 27, 2024

Introduction

At Touri, we strive to provide high-quality digital products and services to our customers. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which we can offer refunds for unused credits.

1. Refund Eligibility

We offer refunds for unused credits under the following conditions:

  • Unused Credits: If you have purchased credits and have not used them, you are eligible for a refund for the unused portion.
  • Request for Refund: Refund requests must be made within 30 days of the purchase date.

2. Non-Refundable Situations

We do not offer refunds in the following situations:

  • Used Credits: Once credits have been used to access or purchase our digital products or services, they are non-refundable.
  • Promotional Offers: Credits purchased through promotional offers or discounts are non-refundable.

3. How to Request a Refund

To request a refund for unused credits, please follow these steps:

  1. Contact Us: Send an email to support@mytouri.com with the subject line "Refund Request".
  2. Provide Details: In your email, include your account information, the date of purchase, and the amount of unused credits you wish to refund.
  3. Processing Time: We will review your request and, if approved, process the refund within 10 business days.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or payment provider.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@mytouri.com

Thank you for choosing Touri. We appreciate your business and are committed to providing you with the best possible experience.